FAQs

How to Request a Refund and Cancel Your Order

To cancel your order or remove items from it, please respond to the order confirmation email and specify which products and quantities you would like to remove. The refund process will begin on our end and typically takes 3-7 days to complete, depending on your bank. Once your cancellation and refund are processed, you will receive a confirmation email from our store. 

Please avoid sending direct messages on our Instagram, as they may get lost among the many messages we receive.

How often do you restock?

The frequency of our restocking varies and is influenced by our manufacturers and the stock limits established for each brand.

Shipping+Order Processing Time

We offer free shipping over $200+ purchase. Orders typically require 2 to 3 days for processing following each restock and will be dispatched in batches according to the order placement.

We are currently shipping within the US only.

We utilize the United States Postal Service (USPS) as our shipping carrier; please note that USPS is not operational on Sundays.

Returns

All sales are final.

**Missing and Incorrect Products**

We occasionally send out orders containing missing items or incorrect products. To address these issues, please contact us via email by responding to the order confirmation message. Kindly specify the product names and quantities of any missing items. For expedited processing, we also request that you provide pictures or videos as evidence.

Once we verify the missing item(s), we will arrange for their shipment at no additional cost. However, if the items are no longer in stock, we will need to cancel those items, and a refund will be initiated for the missing products from our end.

Tea storage and expiration

Matcha does not “expire”. The date on the can is the manufacturer’s best before date, which is the manufacturer's suggested date of when the matcha will taste at its peak umami.

How fresh is our matcha?

• All our matcha is freshly picked from most time.
• Their shelf life follows the manufacturer's guide, which varies from 3 to 12 months (mostly: 6–10 months).
• If a product’s BBD date is very close or part of a promotion, we clearly label it as a separate variant so you can choose knowingly.

How should I store my matcha?

• Before BBF date: Store in a cool (<25°C) and dry place, or in the fridge.
• Closer to BBF date (around 2 weeks before): Move to the freezer to maintain umami and greenness flavour.
• After BBF date: You can keep it in the freezer and enjoy for a few extra months.
• Tip: Once you take it out of the freezer for use, return it immediately to avoid moisture affecting the umami.