After makingf a purchase and you have changed your mind on certain items. To cancel your order or remove items from it, please respond to the order confirmation email and specify which products and quantities you would like to remove. The refund process will begin on our end and typically takes 3-7 days to complete, depending on your bank. Once your cancellation and refund are processed, you will receive a confirmation email from our store. 

Please avoid sending direct messages on our Instagram, as they may get lost among the many messages we receive.

🎉 Welcome to the Club! 🎉
We’re pumped that you chose to shop with us! Here's everything you need to know about how we’ll get your order to you—because, let’s face it, shipping is an adventure!

Shipping Carrier

Your order is hitting the road with USPS that’s right, the same carrier that probably delivered your neighbor’s package by accident. But no worries, we'll make sure it’s your package that arrives safely! 📦

Shipping Costs

We don’t believe in surprise fees (except on your birthday), so shipping costs will be calculated at checkout based on:size and weight of your order—if it’s a small item, expect a light fee. If you bought half our store, well… you get the picture.

• For orders with items under 0.6 lbs, we’re keeping it cool with a flat fee of $6 ECONOMY 🤑. Yep, you heard that right—$6 gets you up to 4 items (each 40g or less)
• 4 items or more, shipping is just $8 ECONOMY
• Heavyweight Shipping 💪weighs over 1 lb, expect a shipping fee of $10 ECONOMY.
• Need it Fast? Express Shipping is available for $40 (1-2 days). 🚀
• Insurance is included in all options, so your goodies are covered in case of any wild adventures. 🛡️
• Select option Economy, Standard, Express accordingly to your needs.

Processing Time

For products marked “Available Now,” we’ll get your order ready faster than you can say “I love online shopping.” Expect a 2-3 business day processing time to make sure everything is packed up nice and neat. If we take longer, we promise we’re just admiring how awesome your choices are! 😎

Once your package has been handed off to the shipping carrier, we are no longer responsible for its delivery.

While we take great care in packaging and preparing your order, we cannot be held liable for:

• If any of the above issues occur, we recommend contacting the shipping carrier directly for assistance. We will gladly provide any tracking information needed to help with your claim.
• To ensure peace of mind, we cover shipping option that includes insurance coverage on all orders.

By placing an order on our store, you acknowledge and accept this shipping policy.

If you place multiple orders during a product release (sometimes known as “panic purchases”), we will automatically combine your orders into a single shipment whenever possible to streamline fulfillment.

• Please note:Final shipping cost will be adjusted based on the total weight of all items. Partial refund of any shipping overages will be issued once your combined order has been reviewed.
• Refunds are processed from 3–5 business days, depending on your bank.

🚨 ALL SALES ARE FINAL 🚨

Return Policy

Thanks a million for shopping with us! We're so excited you chose us for your latest purchase. Just a quick heads-up, all sales are final—we can’t accept returns, especially on perishable items (we’re not running a fridge here!). 🧊❌

But Don't Worry, We've Got Your Back!

If something’s not quite right with your order, don’t panic—we’re here for you! 🤗 Please reach out to us ASAP. Your satisfaction is our top priority, and we’ll do everything we can to make it right. 💪

Thanks for Understanding!

We appreciate you, and we want you to be thrilled with your purchase. Thanks for being awesome!

By purchasing, you acknowledge and accept this policies

Maintain freshness and flavor 🌬️❄️

1. A cool place out of direct sunlight: Tea leaves are sensitive to light, so they should be stored out of direct sunlight. Also, avoid storing them in the kitchen or on top of electrical appliances, as hot and humid places can cause mold.
2. Refrigerator or freezer: You can also store it in the refrigerator or freezer. If you are storing it in the refrigerator, store it in the vegetable compartment, and if you are storing it in the freezer, store it in an airtight container.

Storage Containers

Store tea leaves in an airtight container.

1. Tea canister: An airtight container for tea leaves. By transferring tea leaves, it blocks out light and helps maintain the freshness of the tea leaves.
2. Ziploc or other airtight bag : If you don't have a tea canister, you can use a Ziploc bag instead. Make sure to remove all the air before storing.
3. Canister or other airtight container : Storing with a food desiccant will help preserve tea leaves more effectively.

Recommendations from:

Marukuy Koyamaen

Yamamasa Koyamaen

Please note that while we take great care in packaging our matcha products securely, minor dents or cosmetic damage to the matcha tin may occasionally occur during transit. These issues typically happen during shipping from Japan and are not visible at the time of dispatch, as the some product is sealed and wrapped with paper and securely packed when it leaves our packing place.

Such damage does not affect the quality, safety, or freshness of the matcha powder inside, and we are unable to offer refunds or replacements for packaging imperfections that occur during shipment.

By purchasing, you acknowledge and accept this risk.

We occasionally send out orders containing missing items or incorrect products. To address these issues, please contact us via email by responding to the order confirmation message. Kindly specify the product names and quantities of any missing items. For expedited processing, we also request that you provide pictures or videos as evidence.

Once we verify the missing item(s), we will arrange for their shipment at no additional cost. However, if the items are no longer in stock, we will need to cancel those items, and a refund will be initiated for the missing products from our end.

At our Cafe space, we are passionate about sharing high-quality matcha and creating a positive experience for every customer. To maintain a respectful and supportive environment, we reserve the right to refuse service to anyone who engages in inappropriate, abusive, or disrespectful behavior, whether through email, chat, social media, or any other form of communication.

Our team is here to help, but we do not tolerate harassment, hate speech, or any form of threatening conduct. Such behavior may result in order cancellation and restricted access to our website.

Thank you for treating our team and community with kindness.

Please reach out to our email if you have any concerns - we will not answer questions through DIRECT MESSAGE ON INSTAGRAM for any products damanges.